- General
This website is owned and operated by Ashton Burkinshaw
Limited ("AB" / "us" / "our" / "we") and accessible at
URLs www.ashtonburkinshaw.co.uk
the controller of all personal data and/or sensitive personal data
("personal information") collected on this website ("Site").
We believe strongly in protecting the privacy of all Site users
("you" / "your") and this privacy policy sets
out how we use your personal information.
We are committed to protecting your privacy.
We will only use the personal information that we collect
about you in full compliance with the EU Data Protection
Directive (95/46/EC) and subsidiary directives
("Directives"), as implemented in English law by
the Data Protection Act 1998 and will continue to ensure
that its policies and practices comply in all respects with
any future laws and regulations in relation to your privacy.
- Your consent and acknowledgement
- Unless you have expressly indicated otherwise your use
of the Site constitutes your consent to our collection
use sharing and transfer of your personal information
under the terms of this privacy policy; and
- You acknowledge and agree that any Website Terms
of Use accessible via this Site from time to time
apply to this privacy policy as if reproduced here
in full;
- IF YOU DO NOT AGREE TO THE TERMS OF OUR PRIVACY POLICY
OR ANY Website Terms of Use YOU MAY NOT USE OUR SITE.
- What personal information do we gather from you?
We gather personal information necessary to provide our
services to you such as your name telephone number email
address and postal address and to respond to any enquiries
that you submit voluntarily when you contact us by e-mail
or complete any on-line forms.
The web server also collects data pertaining to every
visitor including the IP address the length of time spent
on the Site and the pages accessed when visiting the Site.
We may ask you to provide us with information regarding
your contact preferences in order to provide you with further
correspondence about our services. You are not obliged to
provide this information and you can opt out of this
correspondence during registration.
- How do we use the personal information that we
gather from you?
Our main aim in gathering your personal information
is to understand your needs and provide you with a better
and customised service. If you consent to the same, we
will retain your contact details on your database and
contact you by e-mail in the future.
We will process all the personal information we
collect and hold on you fairly and in accordance with
applicable law. As further explained in this privacy
policy we will ensure the quality and security of your
personal information; and we will fully respect your
rights interests and fundamental freedoms with regard
to your personal information.
We will only collect record process and/or store
personal information which is needed:-
- to improve services or otherwise fulfil our
contractual obligations towards you our customers
and our business partners within the AB Network
(as defined below) as may exist from time to time; and/or
- to serve our legitimate business interests such as
administration including internal record keeping credit
assessment marketing or to comply with legal
requirements; and/or
- in order that our representatives may by e-mail
telephone or ordinary mail proactively follow up your
enquires submitted to our Site about services as part
of our customer care procedures and/or reply to your
e-mailed or otherwise voluntarily submitted questions
enquiries and requirements that you may have; and/or
- in order that we may periodically send you promotional
information about our services marketing information
and news that we consider may be of interest to you
(for example relating to our new service offerings,
improvements, and offers) by e-mail or other
electronic communication with your prior consent
(eg, by 'opting in' via tick box) unless you subsequently
opt out, including by registering with the E-mail
Preference Service; or
We may also use aggregate personal information and statistics
for the purposes of monitoring Site usage in order to help
us develop the Site and our service and may provide such
aggregate and anonymised personal information to third parties.
If you inform us that you no longer wish us to contact you
for any one or all of the reasons stated above in this
clause 4(a) to 4(d) inclusive then we will cease contacting
you although you acknowledge that this may prevent us from
providing information about our services to you or inhibit
the quality of service provided to you.
If we record or monitor telephone calls to and from any
customers for staff training and quality control purposes
we will first inform you that such recording and monitoring
is taking place.
If at some time in the future we wish to use your personal
information in ways other than those set out in this privacy
policy and requiring your prior consent then we will notify
you about this and seek your permission to do so.
- Sharing of personal information
We may share personal information within the AB network
("AB Network"); by this expression, we mean AB
including together with its/their officers, employees,
agents, distributors, consultants contractors (including
data processing agencies ("processors")),
suppliers and certain selected third party organisations and
AB licensees. The AB Network will process your personal
information in accordance with this privacy policy and all
privacy and communications legislation.
We will not share with or sell lease or otherwise
distribute your personal information to any third party
organisations outside of the AB Network without first obtaining
your permission to do so. In particular, we will not release
your personal information to any authorised direct marketing
agents without first obtaining your prior consent.
We do not currently transfer outside of the European
Economic Area ("EEA") any personal information
that we hold about you. However, provided that we
inform you in advance you agree and acknowledge
as appropriate that:-
- we may transfer personal information about you
to any member or members of the AB Network outside
of the EEA for the purpose of fulfilling our
contractual obligations with you; and
- some countries where other facilities or companies
or third party organisations are situated may have
no data protection legislation or laws which are
less rigorous than the legislation introduced
by the Member States of the European Union and the EEA;
and
- in the event that we need to transfer your personal
information to any member or members of the AB Network
outside of the EEA for the sole purpose of fulfilling
our contractual obligations we will use reasonable
endeavours to procure (but cannot guarantee) that
such companies or third party organisations give
binding contractual undertakings in order to ensure
that your rights with regards to any such processing
and your personal information will remain
adequately protected.
Of course if we need your further specific and express
consent to do this, we will obtain it before transferring
any personal information.
In all cases, any use of your personal information by the
AB Network which has been instigated by us will comply
with this privacy policy.
You acknowledge that we reserve the right to use or disclose
any personal information as needed to satisfy any law
regulation or otherwise or legal request to protect and
defend the integrity of the Site
(including to enforce any Website Terms of Use or
this privacy policy) and you agree to fulfil our requests
and/or to cooperate in any law enforcement or regulatory
investigation.
Save for that stated above we do not transfer share or
disclose personal information we have collected from you
in connection with our on or off-line activities to third
parties outside the AB Network.
If in the future a third party organisation acquires us or
substantially all of our assets including without limitation
our database(s) (whether by merger, acquisition,
reorganisation or otherwise) you acknowledge and
agree that your information including personal
information may well be one of the transferred assets.
- Cookies
A cookie is an alphanumeric identifier which asks
permission to be placed on your hard drive through your web
browser when you visit our Site. Once you agree (or your
browser agrees automatically if you have set it up in that way)
it enables our own system to recognise you when you visit our
Site to track the pages you looked at while visiting our Site
and therefore to improve our Site and tailor the service to you.
Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs likes
and dislikes by gathering and remembering information about
your preferences. For example, when you visit an electronic
store such as ours a cookie makes it easier to shop by
allowing you to place things into a shopping basket; the
basket itself is not a cookie; the cookie is placed on your
hard drive and keeps track of your basket versus others in
use at the same time. We only use this information for
statistical analysis purposes and then the data is
removed from the system. Denial of a traffic log cookie may
prevent you from using the Site. Overall, cookies help us
provide you with a better Site by enabling us to monitor
which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any
information about you other than the data you choose to share
with us. This practice is strictly enforced.
We know that people have concerns about cookies but we
believe that the benefit that you and we gain from their
proper use is worthwhile.
You may set up your web browser (Microsoft Internet Explorer
, Netscape Navigator or Mozilla Firefox) to notify you of cookie
placement requests or decline cookies completely
(although you acknowledge that declining them may prevent
you from being able to use the Site properly or at all).
You can delete the files that contain cookies - those files
are stored as part of your Internet browser. To remove
cookies from your web browser or to obtain further details on
cookies including information on persistent and session
cookies please go to http://www.allaboutcookies.org/manage-cookies/.
- Protection of your personal information
The internet is not a secure medium and we cannot
absolutely guarantee the security of your personal
information as set out below. We will however use all
reasonable efforts to protect the information you provide to us.
We will only provide access to personal information on you to
those members of the AB Network who we consider need such
access in order to carry out our contractual obligations
to you. We have taken appropriate steps to ensure the security of
personal information whether it is stored in computer systems paper
files or other storage media. Access to your information is restricted
in our offices. Only members of the AB Network who need the information
to perform a specific job are granted access to personally identifiable
information.
Further our Site and associated databases are protected by
firewalls in order to protect your personal information from access by
unauthorised persons and against unlawful processing. The servers that we
store personally identifiable information on are kept in a secure environment.
The Site use trusted technology with full backups.
Password protection is provided for any registered users of this Site.
All outgoing and incoming email is scanned for viruses.
The AB Network expects the same high standards of security and
confidentiality of any processors agents or sub-contractors we use
to process data for us.
To help us keep your information confidential you are recommended to
keep your password secret; change your password on a regular basis;
and never distribute the URL's for pages that you have looked at while
ogged in as a registered user.
- Your rights: Accessing, updating and retention of personal
information
We will employ effective procedures and safeguards to ensure that the personal
information we hold on you are adequate relevant and not excessive in relation
to the purposes for which they were obtained as well as accurate and up-to-date.
Where you inform us of any inaccuracies in the personal information we
hold we will correct and where appropriate delete incorrect personal
information. Retention periods are in place to ensure that personal
information are only stored whilst they are required for the purposes
in question or to meet administrative legal and regulatory requirements.
Where personal information are no longer required by us we will ensure
that they are disposed of in a secure manner.
You have the qualified right to request sight of all the personal
information we hold on you. Should you wish to have access to all
or a particular part of your personal information please contact
our Data Compliance Officer.
Such access will be granted in accordance with the requirements of
national legislation and subject to any discretionary allowance for us
to make a charge payable by you to cover our administration costs
incurred in providing you with such personal information.
Such payment is to be made on application for access to your personal
information and is to be no more than the maximum stipulated by national
legislation (if applicable). The information will be forwarded to you
within an appropriate period of time in accordance with national legislation,
but in any event no more than forty (40) days from the date of
such request for access.
Where any discrepancies are discovered following your enquiry
we will take immediate steps to validate and where appropriate
correct our records to ensure that your personal information
are accurate and kept up-to-date. We will confirm the actions taken
in writing to you within an appropriate period of time in
accordance with national legislation but in any event no more
than forty (40) days after receiving your request to amend our records.
- Links to third party websites
The Site may from time to time include links to third party internet
websites which are controlled and maintained by others.
These links are included solely for your convenience and do not
constitute any endorsement by us of the websites linked or referred
to including the products and/or services featured on those websites,
nor do we have any control over or knowledge of any privacy practices
or content of any such websites. Further, we have not reviewed these
third party websites and do not make any representations regarding the
availability or content or accuracy of materials on such websites.
If you decide to access third party websites through links on the Site,
you do so at your own risk. Your use of third party websites is subject
to any privacy policies of those websites which you should read
immediately prior to submitting personal information to those websites.
- Changes to our privacy policy
We reserve the right at our sole discretion to add to or change the
terms of this privacy policy. If we publish any changes we will let
you know by posting such changes to this page and/or by posting
notification of change to our Site homepage. Once we have posted
any such changes it is then your responsibility as a user to ensure
that you are aware of such changes from time to time. Changes
will become effective 24 hours after first posting and you will
be deemed to have accepted any change if you continue to access
the Site after that time.
- Email Newsletters Opt Out and Unsubscribe
You have the option to subscribe to various email services which we
offer relating to promotional information about our services marketing
information and news that we consider may be of interest to you.
If you inform us that you no longer wish us to contact you for any one
or all of the reasons stated above in this clause 4(a) to 4(d) inclusive
then we will cease contacting you although you acknowledge that this
may prevent us from providing the products and/or services to you or
inhibit the quality of service provided to you.
If you would like to change your preferences for contacts from
us or other members of the AB Network you can let us know by
contacting us by using the methods listed below.
- Questions or complaints: contact us
We reiterate that by submitting your personal information to us
you consent to our (including our business partners’ within the AB
Network) use of that personal information as set out in this
privacy policy. If you have any questions concerns or comments about
this privacy policy and/or our collection use or the accuracy of your
personal information or if you wish to see any of the personal information
we hold on you or if you wish us to stop processing your personal
information for any particular purpose or purposes then please
contact us via
online form or by writing to:-
The Data Compliance Officer
Ashton Burkinshaw Limited
32 King Street,
King Street,
Maidstone,
Kent, ME14 1BQ
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